Refund Policy
How refunds and replacements work for Fidgely orders.
Last updated: August 27, 2026
Damaged, defective, or incorrect items
Email fidgelystore@gmail.com within 14 days of delivery. Include your order number, a clear description, and photos of the item and packaging. Keep the item and packaging while we review the claim. If the claim is accepted, we will provide an appropriate replacement, refund, or other remedy.
Missing parcels or items
Check the tracking record, delivery location, household members, and local carrier first. If the parcel remains missing after the expected delivery window, contact us with your order number. We may ask the carrier to investigate before issuing a replacement or refund.
Order changes and cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after fulfillment begins or a parcel is dispatched. A successful pre-dispatch cancellation is refunded to the original payment method.
Change-of-mind returns
Contact us before returning anything. Outside mandatory consumer rights, change-of-mind returns may be refused after fulfillment or may require the item to be unused, complete, and in its original condition. The customer normally pays return shipping. Eligible consumers keep any statutory Right of Withdrawal.
Refund method and timing
Approved refunds are sent to the original payment method. We process them without undue delay, but banks and wallet providers may take several additional business days to post the funds. Original express or upgraded delivery charges are generally not refundable beyond any amount required by law.
Exceptions and mandatory rights
Personalized goods, unsealed hygiene-sensitive goods, or other legally excluded items may not qualify for change-of-mind returns. This policy does not remove rights or remedies that cannot lawfully be excluded, including rights relating to faulty or misdescribed goods.