FAQ
Answers about orders, shipping, payments, returns, and product care.
What are Fidgely products?
Fidgely offers satisfying fidget toys and sensory accessories for busy hands, desks, pockets, travel, and everyday play. Browse the full collection in our store.
Are they medical devices?
No. Fidgely products are accessories only, not medical devices. They do not diagnose, treat, prevent, or cure ADHD, anxiety, autism, or any other condition, and they are not a substitute for professional care.
How long does shipping take?
Typical delivery is 8–20 business days after dispatch, depending on destination, carrier, and customs. Delays can occur during holidays or customs processing. See Shipping & Returns for details.
Do I get free shipping?
Yes. Fidgely offers free worldwide shipping on orders above $20. Any shipping charge for a smaller order is shown at checkout before you pay.
How do payments work?
Available cards and digital wallets are shown at checkout. Payment is processed securely by the payment provider; Fidgely does not store your full card number.
Can I change or cancel an order?
Email fidgelystore@gmail.com as soon as possible with your order number and requested change. We will try to help, but an order cannot always be changed or cancelled after it enters fulfillment.
What if my order arrives damaged or incorrect?
Contact us within 14 days of delivery with your order number, a description, and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund under our Refund Policy.
How does the EU right of withdrawal work?
Eligible EU/EEA/UK consumers generally have 14 days after receiving goods to tell us they are withdrawing. Conditions, return costs, exceptions, and refund timing are explained on our Right of Withdrawal page.
How do I track my order?
When tracking is available, we email the tracking details after dispatch. It can take 24–48 hours for a carrier’s first scan to appear. If no update appears, email us with your order number.
How should I care for my fidget?
Wipe hard surfaces with a soft, slightly damp cloth and let items dry fully. Keep products away from excessive heat and stop using any item that cracks, develops sharp edges, or has loose parts or magnets.
Who do I contact for help?
Email fidgelystore@gmail.com. Include your order number for order questions and photos for damage or product issues so we can help faster.
What payment methods do you accept?
We accept the cards and wallets shown at checkout (such as major credit/debit cards and available digital wallets). The exact options can vary by country. You will always see the available methods before you confirm payment.
Will I pay import duties or taxes?
International orders can incur local import fees, VAT, or customs charges depending on your country. Those fees are charged by local authorities or the carrier, not by Fidgely, unless checkout clearly states otherwise.
Do you ship worldwide?
Yes. We offer free worldwide shipping on orders above $20. Delivery times depend on destination and customs. See Shipping & Returns for typical timelines and return rules.
How do returns and refunds work?
If an item arrives damaged or incorrect, contact us within 14 days with photos. Eligible EU/EEA/UK consumers may also use the right of withdrawal. Refund timing and exceptions are covered in our Refund Policy.
Are Fidgely toys suitable for kids?
Many fidgets are designed for everyday sensory play, but always check product details, age notes, and choke-hazard warnings. Supervise younger children. Stop use if a product cracks, sheds parts, or develops sharp edges.
Do you store my card details?
No. Payments are processed by the payment provider shown at checkout. Fidgely does not store your full card number. See our Privacy Policy for how order and account data is handled.